Support
Help Centre
For questions and information
For Art Collectors
Buying Art
Guidance on acquiring original works, understanding pricing, managing offers, and navigating your collector account.
- How to place an offer or purchase
- Payment methods & invoicing
- Managing your collection account
- Buyer Protection & returns
Become an Art Seller
For Artists
Everything you need to list works, manage your portfolio, understand commissions, and grow your presence on the platform.
- Applying to join as a seller
- Listing and pricing your works
- Commission structure & payouts
- Shipping responsibilities
Guidance on acquiring original works, understanding pricing, managing offers, and navigating your collector account.
- How to place an offer or purchase
- Payment methods & invoicing
- Managing your collection account
- Buyer Protection & returns
Everything you need to list works, manage your portfolio, understand commissions, and grow your presence on the platform.
- Applying to join as a seller
- Listing and pricing your works
- Commission structure & payouts
- Shipping responsibilities
Get in Touch
Contact Support
Our specialist support team is available to assist you. Select the route most relevant to your enquiry for the fastest response.
Submit a Request
For general enquiries, order questions, or account issues. We aim to respond within 1–2 business days.
Buyer Support
Dedicated support for collectors regarding active orders, payments, and delivery. Response within 24 hours.
Artist Support
For listed artists with questions about listings, commissions, payouts, or account management.
Report a Concern
To report suspected fraud, listing inaccuracies, or policy violations. All reports are treated confidentially.
Privacy Request
To request data access, correction, or deletion under applicable data protection regulations (GDPR, CCPA).
Before You Contact Us
Most queries are addressed in our Help Centre articles. We recommend searching for your topic above before submitting a request.
Response Times
General: 1–2 business days
Buyer & Artist Support: within 24 hours
Support Hours
Monday – Friday, 9:00am – 6:00pm GMT
Closed on public holidays
Direct Email
info@artrewards.net
Please include your order number or account email when contacting support for the fastest possible resolution.
Get in Touch
Contact Support
Our specialist support team is available to assist you. Select the route most relevant to your enquiry.
Submit a Request
For general enquiries, order questions, or account issues. We aim to respond within 1–2 business days.
Buyer Support
Dedicated support for collectors regarding active orders, payments, and delivery. Response within 24 hours.
Artist Support
For listed artists with questions about listings, commissions, payouts, or account management.
Report a Concern
To report suspected fraud, listing inaccuracies, or policy violations. All reports are treated confidentially.
Privacy Request
To request data access, correction, or deletion under applicable data protection regulations (GDPR, CCPA).
Before You Contact Us
Most queries are addressed in our Help Centre articles. We recommend searching for your topic above before submitting a request.
Response Times
General: 1–2 business days
Buyer & Artist Support: within 24 hours
Support Hours
Monday – Friday, 9:00am – 6:00pm GMT
Closed on public holidays
Direct Email
info@artrewards.net
Please include your order number or account email when contacting support for the fastest possible resolution.